Salla Partners Program Joining Policy

Preamble

The Salla Partners Platform—operated by Salla and owned by Salla Application Information Technology Company (registered with the Ministry of Commerce in the Kingdom of Saudi Arabia under Commercial Registration No. 7011845513)—welcomes you. The terms and conditions governing your participation in and use of the Salla Partners Program across all its tracks (such as application or theme developers, service providers, or affiliate marketers), as well as the legal implications arising from this contractual relationship, are set out below.

Your use of the Salla Partners Platform in any capacity, whether as an individual or legal entity, and whether for the purpose of providing solutions, products, or services to Salla merchants, constitutes your express consent and full acceptance (while possessing full legal and Sharia-compliant capacity) of all provisions of this Policy. This includes your full commitment to the terms, controls, and technical, commercial, and regulatory standards contained therein.

Salla also wishes to clarify that the "Salla Partners Platform" may take the form of a website or a digital platform integrated within Salla's technical ecosystem. This Policy becomes effective and binding upon both parties as soon as you provide electronic consent, initiate registration procedures for the Partners Program, or utilize any of the partnership services or tools available through the platform.

Article One – Introduction and Definitions

The preamble above constitutes an integral part of this Agreement. The following terms shall be interpreted as follows:

• Salla Platform — Refers to Salla Information Technology Application Company, including all its electronic channels (such as its website or application).

• Partners, Salla Platform Partner, or Partner — Any party joining the Salla Partner Program to provide services, solutions, or products to Salla merchants (including application developers, theme developers, service providers, and affiliate marketers), whether an individual or a legal entity.

• Merchant — Any merchant who uses the Salla Platform to create an online store and benefits from the services and solutions provided by Partners.

• Agreement — Refers to this agreement, which contains the terms and conditions governing the Partner's use of the Salla Platform and regulates the relationship between the Salla Platform and the Partner.

• Service Provider — A Partner who provides services to Salla merchants through the Partner Platform and acts as an independent party.

Article Two – Partner's Legal Eligibility

• The Partner acknowledges possessing the legal and regulatory capacity required under the laws applicable in the Kingdom of Saudi Arabia.

• If the Partner is a legal entity (a company or establishment), it must be licensed and authorized to conduct the relevant commercial activity.

• The Partner acknowledges full responsibility for the services or products provided via the Partner Platform.

Article Three – Partner Acceptance and Registration Conditions

Program Acceptance Conditions

1. Clear Identity
Clear personal/legal details must be provided, along with proof of identity for establishments or individuals.

2. Clear Specialization
The Partner is accepted into one or more of the following tracks:

• Salla Platform application developer (public and private)

• Store theme developer

• Professional service provider for merchants (design, marketing, support, etc.)

• Affiliate marketer or influencer

3. Performance Criteria

• App and theme developers — Code quality, adherence to design standards, and provision of technical support.

• Service providers — Adherence to deadlines and quality standards, and provision of after-sales service.

• Marketers and influencers — Must demonstrate good engagement levels and provide clear audience data.

4. Registration and Approval Process

• Completing the registration application via the Salla Partner Dashboard.

• Reviewing documentation and evaluating the quality of past work (whether projects or social media accounts).

• Identity verification.

• Issuance of approval and receipt of the official partner account.

Article Four – Partner Obligations

First: General Partner Obligations

• Compliance with all applicable laws and regulations in the Kingdom of Saudi Arabia, as well as any local or international regulations relevant to the services or products provided.

• The Partner is obligated to maintain the confidentiality of their account credentials, refrain from sharing them with any third party, and comply with privacy and data protection policies, the Terms of Use, payment policies, and all partner-specific policies.

• Ensuring that all products, services, or materials provided through the partnership program are original and do not infringe upon any third-party copyrights, trademarks, or patents; the Partner assumes full legal liability in the event of any intellectual property claims.

• Maintaining the confidentiality of technical and commercial information accessed through the partnership with Salla or merchants; sharing any internal data or documents outside the scope of authorized work is prohibited.

• Interact with merchants and colleagues within the program with a high level of professionalism and mutual respect, and refrain from any behavior or content that is offensive, racist, or contrary to public decency.

• Commit to submitting required reports or statistics upon Salla's request and immediately report any critical malfunctions or security breaches affecting user data.

• The Partner must review periodic updates issued by Salla regarding its policies or platform and align their services and products accordingly.

• The Partner may not use Salla's trademark without prior written permission.

• Referencing a direct partnership between the Partner and the Salla platform outside the scope of the Partner Platform is prohibited.

• The Partner bears full responsibility for the materials, code, or campaigns they provide and guarantees that they are free from any harm or violations.

• The Partner acknowledges and agrees that each type of partnership within the Salla Partner Program (e.g., app developers, theme developers, service providers, affiliate marketers) may be subject to additional specific policies and terms determined by Salla based on the nature of each track; the Partner is responsible for fully reviewing the policy applicable to their specific track.

• In the event of any conflict between the provisions of this General Policy and any policy specific to a particular track, the specific policy shall be deemed complementary to and take precedence over the General Policy, specifically within the scope governing that particular track.

• Salla reserves the right to update or amend the policies specific to each track as it deems appropriate. The Partner is obligated to monitor these updates and comply with them immediately upon their publication via official channels or within the Partner Dashboard.

Second: Technical Obligations (for Application and Theme Developers)

• Commitment to product quality by delivering high-quality applications or themes that operate efficiently on the Salla platform and adhere to the highest standards of performance and user experience.

• Compatibility with Salla's development environment (Salla APIs, Webhooks, and control interfaces).

• Commitment to periodically updating the application or theme to address vulnerabilities or improve performance, in accordance with Salla's technical guidelines.

• Prompt response to any security alerts or software bugs.

• Provision of a clear and professional support channel for merchants using the application or theme.

• Responding to inquiries and resolving issues within a maximum of three (3) business days.

Third: Operational and Commercial Obligations (for Service Providers)

• Presenting service descriptions transparently and clearly regarding price, scope, and implementation timeframe.

• Full commitment to the service provided in accordance with the terms agreed upon with the merchant.

• Executing work with professional quality and within announced timeframes, ensuring merchant satisfaction.

• Addressing any issues or objections raised by the merchant in an immediate and professional manner.

Fourth: Marketing and Behavioral Obligations (for Affiliate Marketers)

• Commit to clarity and honesty when presenting marketing content, and avoid misleading the audience regarding the platform's features or offers.

• Refrain from using any promotional methods that are unlawful or detrimental to Salla's reputation (such as false claims or misleading advertisements).

• Adhere to the advertising and marketing policies of both the Salla platform and the social media platforms utilized.

• Refrain from using protected terms or trademarks owned by Salla without prior permission.

• Partners are prohibited from attempting to manipulate tracking mechanisms or circumventing systems to claim unearned commissions.

• In the event of any detected misuse, Salla reserves the right to suspend or terminate the partnership without prior notice.

• Combining referral coupons with marketing links during a single registration process is prohibited.

Article Five – Nature of Salla Platform's Obligation

• The partner platform acts as a digital intermediary connecting the partner (developer, service provider, or marketer) with Salla merchants; it is not a direct party to the contractual relationship between the two parties, unless expressly stated otherwise in a specific policy.

• Salla provides a partner dashboard enabling partners to manage their profiles, track performance, showcase products or services, and receive financial reports and statistics related to their activities.

• Salla reviews join requests and verifies partner eligibility prior to acceptance; it also monitors partner performance post-onboarding to ensure compliance with the stipulated technical and ethical standards.

• Salla assumes no responsibility for the accuracy, legality, or safety of the content, services, or products provided by partners through the platform.

• The partner bears full responsibility toward merchants or regulatory bodies regarding the validity, legitimacy, or regulatory compliance of the content.

• Salla does not guarantee any specific level of profit, sales volume, number of customers, or transactions for the partner; these depend on the quality of the service or product and the partner's own marketing and promotional efforts.

• Salla provides only the technical infrastructure to host partner applications or services; this does not constitute an official recommendation or endorsement of any product or service.

• Salla is not obligated to conduct specific promotional campaigns for any partner unless a separate, written marketing agreement exists.

• Salla provides dedicated technical support channels (email, ticketing, chat) to address technical issues or inquiries regarding the partner dashboard or integration with Salla's systems.

• Salla prepares periodic reports for the partner detailing commissions, profits, or amounts due, and transfers these funds on schedule in accordance with financial policies, barring any impediments (such as disputes, reported issues, or policy violations).

• Salla reserves the right to temporarily suspend a partner's account in the event of substantiated reports or technical/behavioral indicators warranting investigation.

• Salla reserves the right to terminate the relationship with the partner in cases of policy violations, damage to the platform's reputation, or regulatory breaches. Salla also reserves the right to take legal or technical measures to protect the platform and merchants, while settling outstanding amounts up to the final day of service provision in accordance with approved policies.

Article Six – Official Communications

• The Salla partners team may be contacted via partners@salla.sa or through the partner dashboard.

• Dedicated technical and commercial support is available to all partners; correspondence via email or the partner platform constitutes official and binding communication.

• You agree to receive notifications, announcements, and promotional offers related to Salla platform services.

Article Seven – Policy Amendments

• The Salla platform reserves the right to amend the terms of this agreement at any time.

• Partners will be notified of amendments via electronic means; continued use of the platform constitutes express acceptance of such amendments.

Article Eight – Consequences of Policy Violations

1. In the event that a partner violates any provision of this general policy or the specific policies applicable to their partnership track, Salla reserves the right to take any of the following actions, depending on the severity of the violation:

• Issuing a formal notice or warning.

• Temporarily suspending the partner's account and preventing them from offering their services or products until the violation is rectified.

• Revoking the acceptance of the service or product on the platform.

• Canceling all accrued dues or commissions resulting from the violation—if it arose from fraud or circumvention.

• Immediate termination of the partnership without prior notice.

2. Any action taken by Salla does not affect its right to seek recourse through competent authorities to claim compensation for any material or moral damages incurred as a result of the violation, including damage to the platform's reputation or the partner's breach of statutory or contractual obligations.

3. Disciplinary measures do not absolve the partner of the obligation to remedy the consequences of the violation, nor do they exempt the partner from any existing financial or contractual obligations toward merchants or the platform at the time the violation occurred.

Article Nine – Dispute Resolution

Under the terms and conditions of this User Agreement, any dispute shall be resolved through conciliation, negotiation, or amicable settlement. Should the dispute persist, it shall be resolved by the competent authorities in the Kingdom of Saudi Arabia.

Terms and Conditions for Using the Salla Platform

All obligations of the Salla platform, all user obligations, and all rights governing the relationship between the user and the Salla platform are set forth in the User Agreement. It is noted that transactions conducted between the merchant and the consumer are independent of the Salla platform; Salla bears no responsibility for such transactions, as they constitute an independent contractual relationship governed by the agreement concluded between the merchant and the consumer.

These rules constitute the Privacy and Information Confidentiality Policy and have been established to ensure the credibility and trust that the Salla platform is committed to providing to all users. For further details regarding the processing of your personal data and how to exercise your rights, you may contact the Personal Data Protection Department at Salla Platform for Telecommunications and Information Technology using the contact details provided below.

Name: Cyber Security Department
Email: dataprotection@salla.sa